Return & Refund Policy

Effective Date: August 5, 2026
At LANCHAUS, we want every dog and every owner to enjoy their monthly subscription box. If something isn't right, we're here to help.

1. Subscription Boxes
Because each subscription box contains carefully curated products prepared specifically for each monthly subscription shipment, subscription boxes are generally non-returnable and non-refundable once they have been shipped.

2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
Please include:
Your order number 
Photos of the damaged or incorrect item 
A brief description of the issue 
After reviewing your request, we may provide one of the following solutions, depending on the circumstances:
A replacement item 
A replacement box (if applicable) 
A partial refund 
A full refund 

3. Lost Packages
If your package is lost during transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

4. Subscription Cancellations
You may cancel your subscription at any time before your next billing date.
Once an order has been processed or shipped, it cannot be canceled or refunded.
Please refer to our Subscription Policy for complete details.

5. Additional Return Conditions
Size Selection
Customers are responsible for selecting the correct size when placing an order.
Returns, exchanges, or refunds will not be provided for apparel that does not fit due to an incorrect size selected by the customer.
Please refer to our Size Guide before placing your order.
Product Preferences
Our subscription boxes are designed to bring new surprises every month.
Refunds or exchanges will not be provided based on personal preferences, including but not limited to:
Toy style 
Toy color 
Apparel design 
Accessories 
Your dog's personal preferences or interests 
Monthly Box Contents
Each month's subscription box contains a carefully curated selection of products.
Contents vary from month to month and cannot be customized or selected by customers.
Refunds or exchanges will not be provided because a customer prefers different products, colors, styles, or expected different box contents.

6. Non-Returnable Items
The following items are not eligible for return:
Products that have been used, washed, or are no longer in resalable condition. 
Apparel that does not fit due to an incorrect size selected by the customer. 

7. Refund Processing
If a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to our error, a defective product, or a shipping-related issue.
Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or a shipping-related issue.
Returned items will be inspected upon receipt. We reserve the right to deny a refund if the returned item shows signs of use, has been damaged, has been washed, or is no longer in resalable condition.

8. Contact Us
If you have any questions about this Return & Refund Policy, please contact us:
Email:
lanchaus.box@gmail.com
We aim to respond within 1–2 business days.

9. Policy Updates
LANCHAUS reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Any changes will become effective immediately upon being posted on this website.